Customer Service & Complaints Procedures


When you submit a complaint, we will contact you within one working day to acknowledge the complaint and deliver to you the complaint reference number.

Adding to that, we will explain the next steps of the process and provide you with the essential details on how to contact us and discuss the complaint procedures.

We will endeavor to complete our investigation and share with you the outcome of your complaint within 3 working days. If it is not possible, we will contact you and keep you updated throughout the procedure.

Your complaint will always be treated fairly and confidentially as promised. Once your issue has been resolved, your feedback will be very useful to help us understand how we can improve our services positively.

If you are dissatisfied with our final response or with any delay in our response (beyond 15 working days of the complaint delivery date) you may refer your complaint to the Insurance Regulator.

For customer services:

Telephone No. +968 24853609

Mobile No. +968 91232710

Fax: +968 24853999

Email ID:

Company website:

Roadside Assistance

Customer Complaint

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