Q: Is there an age limit for an individual policy?
A: Yes, all policies are legal contracts and hence will have a contractual minimum age of 18 years, Vision Individual travel policies do cover ages between 15 and 80 ( conditions apply)
Q: Am I allowed to buy your insurance, independent of nationality or country?
A: Yes, you can buy our insurance. If you are a resident of Oman.
Q: I want to buy for a family or a group of people. Can I do so?
A: Yes. In a travel policy you can; you can buy for a family of minimum 2 and maximum 4 using our family floater plan. However, for any more than 4 travelers you can purchase our individual policies that also have Group discounts for groups of over 5 people.
Q: I want to subscribe for someone else. What info do you need to make the travel insurance?
A: You May do so if you have an insurable interest in the one you wish to subscribe for and during the buy policy stage, you will be asked to provide the name, the birthday, the passport number, and the address/country of residence, country of visit of the insured.
Q: How can I change the dates of my insurance? Will I get a refund if I cancel the policy?
A: You cannot do so once you book a policy however a full refund is possible post cancellation of the policy after which you could get a policy with the new dates. For more details contact Vision Head office. Please note a policy refund is not possible once the travel date is exceeded in a travel policy .In a motor policy you will have to contact our head office with a valid reason for cancellation pro-rata premium may apply.
Q: Will I get a refund if I cancel the policy?
A: Please get in touch with our head office for cancellation of policy .Please note a policy refund is not possible once the travel date is exceeded/commenced in a travel policy .In a motor policy you will have to contact our head office with a valid reason for cancellation ; pro-rata premium, admin charges may apply.
Q: Can I contact you?
A: Yes. Our e-mail is firstname.lastname@example.org. You can contact our head office at 24853956/955/973 for assistance.
Q: What cover do I need to visit the “European part” of Turkey?
A: You can opt for the worldwide exclusive USA and Canada plan as Turkey isn’t part of the Schengen.
Q: How can I subscribe to this insurance, step by step?
A: The subscription process is very easy, just click the BUY POLICY button and follow the instructions on the screen. It will take you only a few clicks.
Q: Can I pay for someone else?
A: Yes, you can if you have an insurable interest in that person that is a standard procedure.
Q: My payment did not go through. What should I do?
A: Many possible reasons: data provided is incorrect, enough funds on the account, security protection layer from your bank
Q: Do you accept wire transfer?
A: We accept credit cards and debit cards, but do not accept wire transfer.
Q: Are there any additional costs than what is mentioned on your website?
A: No, the price shown on our website is what you will pay.
Q: Do you accept credit cards in dollars?
A: Yes, we accept Visa, MasterCard from any country.
Q: Can I pay with Master Card and how do I do it?
A: Yes, we accept Master Card, Visa. Just click the BUY POLICY button and follow the instructions on the screen.
Q: Do you need any other information about me besides my Credit/debit Card details for the payment?
A: No, we don't need your financial details, our Payment Provider will secure your payment.
Q: Will the insurance documents be sent by post?
A: We shall send your insurance documents by e-mail. You will not receive a paper version for an on- line purchase .